Privacy Policy

1. Information we collect

1.1 Information you provide directly

• Account information: Name, email address, password, and profile details when you create an account or register for courses.
• Payment information: Billing name, billing address, and payment method details. Payment processing is handled by third-party processors. We do not store full credit card numbers on our servers.
• Course and coaching data: Responses to assessments, quiz results, progress tracking, coaching session notes, and any content you submit through our learning platform.
• Communications: Messages sent through contact forms, email correspondence, live chat, community forums, and support requests.
• Event registrations: Information provided when registering for webinars, workshops, live teaching sessions, or in-person events, including dietary preferences or accessibility requirements where applicable.
• User-generated content: Comments, forum posts, reviews, testimonials, and any other content you voluntarily share through our Services.
• Lead magnet and resource downloads: Name, email, and consent status when you download free resources such as guides or templates.

1.2 Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Usage data: Pages visited, time spent on pages, click patterns, course progress, video watch time, navigation paths, referring URLs, and exit pages.
• Cookies and similar technologies: We use cookies, local storage, and similar technologies to maintain session state, remember preferences, and analyze usage patterns. See Section 7 for details.
• Log data: Server logs that record requests made to our Services, including timestamps, URLs, and response codes.

1.3 Information from third parties

• Authentication providers: If you sign in using a third-party service (e.g., Google), we receive your name, email, and profile picture as authorized by you.
• Payment processors: Transaction confirmations and billing status from our payment partners.
• Analytics providers: Aggregated and pseudonymized usage data from analytics tools.

2. How we use your information

• Provide, operate, and maintain our Services, including course delivery, coaching sessions, assessments, and certifications.
• Process transactions, send purchase confirmations, and manage subscriptions.
• Personalize your experience, including course recommendations and adaptive learning paths.
• Send transactional communications such as account confirmations, course enrollment notices, progress updates, and support responses.
• Send marketing communications you have consented to, including newsletters, course announcements, event invitations, and promotional offers.
• Monitor, analyze, and improve our Services, content quality, and user experience.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations, enforce our Terms of Service, and protect our rights.
• Generate aggregated, de-identified analytics and reporting (which cannot be used to identify you).

3. How we share your information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers: Third-party vendors who assist with payment processing, email delivery, hosting, analytics, customer support, and course platform operations. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Coaching and instruction: If you participate in coaching or live teaching, your name and relevant course data may be shared with your assigned coach or instructor solely for the purpose of delivering the service.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Protection of rights: To enforce our Terms, protect against fraud, or defend our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.
• With your consent: In any other case, we will share information only with your explicit consent.

4. Data retention

We retain personal information for as long as necessary to provide our Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specifically:

• Account data: Retained for the duration of your account plus 30 days after deletion request.
• Course progress and certificates: Retained indefinitely to support credential verification, unless you request deletion.
• Payment records: Retained as required by applicable tax and financial regulations.
• Marketing consent records: Retained as long as needed to demonstrate compliance with consent requirements.
• Server logs: Retained for up to 90 days.

5. Your rights and choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Restrict processing: Request that we limit how we use your data in certain circumstances.
• Object to processing: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
• Unsubscribe: Opt out of marketing emails at any time using the unsubscribe link in every message.

To exercise any of these rights, contact us at info@opmcoach.com. We will respond within 30 days.

6. Data security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest where applicable.
• Access controls limiting employee and contractor access to personal data on a need-to-know basis.
• Regular security assessments and monitoring.
• Secure payment processing through PCI-compliant third-party providers.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and tracking technologies

We use the following categories of cookies:

• Essential cookies: Required for core functionality such as authentication, session management, and security. Cannot be disabled.
• Functional cookies: Remember your preferences, language settings, and display options to enhance your experience.
• Analytics cookies: Help us understand how visitors use our Services, which pages are most popular, and how users navigate the site. This data is aggregated and anonymized where possible.

We do not use third-party advertising or behavioral tracking cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

8. Third-party services

Our Services may integrate with or link to third-party platforms. These include, but are not limited to, payment processors, email service providers, video hosting platforms, analytics tools, and authentication services. Each operates under its own privacy policy. We encourage you to review those policies. We are not responsible for the practices of third-party services.

9. International data transfers

Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses or equivalent measures, to protect your data during international transfers.

10. Children's privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

11. California residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact info@opmcoach.com.

12. European residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your data under the following legal bases: consent (where you have given it), contractual necessity (to deliver services you have purchased), legitimate interests (to improve and secure our Services), and legal obligation. You have the right to lodge a complaint with your local data protection authority.

13. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we will notify you by email or through a prominent notice on our Services. Continued use after changes constitutes acceptance.

14. Contact

For privacy-related inquiries, data requests, or complaints, contact us at: